FAQS | The Sparkly Questions
💖Love at First Wipe –
The Sparkly Frequently asked questions Edition✨

(aka the stuff you want to ask but your pride said “don’t.”)

Do you judge messy houses?
Only silently… while we’re scrubbing the evidence . Nah, honestly — we’ve seen it all. Your mess just makes our glow-up look even better.

What if I’m not happy with the clean?
Tell us right away — before the kids, pets, or husbands mess it up again! We’ll fix it faster than you can say “crumb trail.”

Do you bring your own supplies?
Absolutely! We come armed with our own eco-friendly, non-toxic sparkle arsenal. Unless you’ve got a secret potion that smells like fairy floss, then we’ll happily use that too.

Do I need to be home while you clean?
Nope! Go enjoy some “me-time.” We’re basically cleaning ninjas — you’ll just come home to sparkle and good vibes.

Can I book a last-minute clean?
If we’ve got a gap — totally. We’ve saved plenty of “mother-in-law’s-on-her-way” situations.

Do you clean ovens and fridges?
Yes! But fair warning — we may silently judge your mystery sauce explosions. (Don’t worry, we’ll still scrub with love.)
Do you do end-of-lease cleans?
Sure do. We’ll have your place so spotless your real estate agent might try to re-rent it to us.

How do payments work?
Cash, transfer, first-born child — whatever’s easiest. (just kidding, we have our own children, that's plenty). Payment’s due after the clean so we can keep funding our mop addiction.

Can I get a regular clean?
Yes please! We love long-term relationships — weekly, fortnightly, monthly… commitment looks good on us.

Do you clean while people are sleeping?
Only if you can handle the sound of a vacuum serenade.

Can I book just a one-off?
Of course! One-night-stand cleans are our specialty. No strings, just sparkle.

What if I’ve got pets?
We love furry chaos. Just let us know who’s home so we don’t end up playing fetch instead of mopping.

Do you move furniture when cleaning?
If we can lift it without risking a chiropractor bill — absolutely. Otherwise, we’ll clean around it like elegant gymnasts.

What products do you use?
Mostly eco-friendly, non-toxic, and cruelty-free… unless it’s mould or smoke removal, then it’s war.

Do you clean windows?
Yes — inside, outside, or somewhere in between depending how brave we’re feeling that day.

What areas do you service?
We swipe right on most of Melbourne’s south-east. Message us to see if we’re in your zone (or close enough for a cheeky detour).

Can I gift a clean to someone?
Absolutely! Because nothing says “I love you” like outsourcing their mess.

Do you do Airbnbs or rentals?
Yes! We’ll have that place shining brighter than the five-star reviews you’ll get afterward.

What’s your cancellation policy?
Life happens — just give us 24 hours’ notice and we won’t passive-aggressively name a dust bunny after you.

What should I do before you arrive?
Nothing major — maybe pick up the Lego and hide the tax bills. We’ll handle the rest.

Do you offer discounts?
We offer “clean home” discounts in the form of less chaos and more sparkle  — priceless, really.

Do you remove mould or odours?
Yep — we don’t do toxic people, but we do tackle toxic smells.

Can I book you for my office or business?
Absolutely! We’ll make your workspace shine brighter than your Monday motivation (which we know is low).

What happens if I need extra time?
No stress — we can extend the clean as long as we’re not late to our next sparkle emergency.

Do you offer pressure cleaning?
Yes! Driveways, patios, concrete — we’ll blast away grime faster than your last situationship.

How far in advance should I book?
Sooner the better — we book out fast! Turns out sparkle is in high demand.

💖Weird (But Real) Questions We’ve Actually Been Asked

(Yes, these are real. No, we’re not kidding.)

Can you clean while my cat’s having a birthday party?

Sure — as long as we get a party hat and a slice of tuna cake. 

Do you clean up glitter?
Honey, we are glitter. 

Can you clean my ex’s place out of spite?
We prefer to keep it classy — but if you pay extra, we’ll alphabetise their regrets. 

Do you fold laundry into heart shapes like hotels?
Only if you promise to tip like a hotel guest. 

 Do you do hangover house rescues?
Yes. We’ll even bring coffee and zero judgement. 

Can you make my kids clean their rooms?
Sorry, we’re cleaners, not magicians. 

Will you wash my dog too?
We love dogs, but unless they’re a floor mop in disguise… probably not. 

Do you clean caravans?
If it’s got a floor, we can wipe it right. 

Do you guys do “naked cleaning”?
Only if you pay triple and sign a blindfold waiver.  (Just kidding… kinda.)

Do you use holy water for bathroom cleans?
Only when it’s really bad. 

Can you get blood out of carpet? Asking for a friend…
…Sure. But we don’t ask questions, we just disinfect.

Will you put my doona cover back on?
We’ll give it a go, but no promises — that thing’s a full cardio workout. 

Can you remove “man smell” from my house?
Yes. But we can’t guarantee it won’t come back next weekend. 

Do you clean air fryers?
Yes — and we’ll pretend we don’t see the chips welded to the tray. 

What’s the weirdest thing you’ve found while cleaning?
Can’t say — we’re bound by the Sparkle Secrecy Act. 

Would you clean my car too?
No, but if you spill crumbs in it again, we might stage an intervention. 

Do you do haunted houses?
Yes, but we charge extra for ghosts. 

Can you make my husband vacuum?
We can’t perform miracles, babe. 

Do you clean crime scenes?
Only if it’s the murder of good hygiene.